Tiqets - support for your booking
Bought your Hamburg Card through our booking partner Tiqets? Their team can help with payment, cancellation and refunds. Have the booking number from your confirmation email ready.
Contact
Got a question about your booking or the Hamburg Card? Here are the right contacts to reach.
Booking question (Hamburg Card)
Support for bookings made via our partner Tiqets
Booking question (Hamburg City Pass)
Support for bookings made via our partner Turbopass
Question about the card & the city
Hamburg Tourism helps with inclusions, validity and any questions about Hamburg
Turbopass - support for the Hamburg City Pass
Booked your Hamburg City Pass through our booking partner Turbopass? Their team can help with payment, cancellation and rebooking your pass.
Hamburg Tourism - card & city
Issuer of the Hamburg Card and the city's official tourist information office. The right contact for questions about the card's inclusions and validity, as well as sights, HVV public transport and events in Hamburg.
- Email: [email protected]
- Phone: +49 40 300 51 701