Frequently Asked Questions about the Hamburg CARD

The single card (1 adult plus up to 3 children aged 6-14) starts from €14.19 for 1 day, and the group card for up to 5 people of any age starts from €27.39 for 1 day. Longer durations become cheaper per day. All prices and options are listed on the Prices page.

Yes. If you already have a Deutschlandticket or do not need public transport, the card is also available without public transport, still giving you all discount benefits. The current price and all options are shown in the booking window.

You can buy the Hamburg CARD online, via the free app "Hamburg - Erleben & Sparen" (Experience & Save), or in person at tourist information offices, HVV service points, ticket machines, and hotels. Telephone bookings are available on +49 40 300 51 701 (Monday to Friday, 09:00-17:00).

The single card suits solo travellers, couples, and families. One adult can include up to 3 children aged 6-14. The group card is valid for up to 5 people of any age and is usually better value from two adults onwards. More details on the Prices page.

Validity begins on your chosen start date at 00:00 and ends on the final day of validity at 06:00 the following morning. The card is available for 1 to 5 days, is date-specific, personal, and does not need to be validated.

After purchase you receive a ready-to-use ticket by email. You then add your card to the free app "Hamburg - Erleben & Sparen" (iOS and Android). A plain PDF on your smartphone is not sufficient - the card must be activated and used through the app.

The card is personal and non-transferable. The single card is valid for 1 adult plus up to 3 children aged 6-14; the group card is valid for up to 5 people of any age. As there is only one shared ticket for the group card, all members of your group must stay together during ticket inspections.

You can travel all day, without restrictions on the U-Bahn, S-Bahn, buses, and harbour ferries within HVV fare zone AB. Journeys to the surrounding area outside zone AB are not covered. Further details are on the Public Transport page.

Yes. Hamburg Airport is within HVV zone AB, so the journey on the S-Bahn S1 to and from the airport is included with the public transport version. The S1 runs approximately every 10 minutes, and the journey to the main station takes around 25 minutes.

No, validation is not required. On the U-Bahn and S-Bahn you board without barriers, and on buses you briefly show your card to the driver. During ticket inspections, simply present your Hamburg CARD digitally in the app.

The Hamburg CARD is Hamburg's official city tourist card. You get free travel across the entire HVV public transport network (zone AB, including the airport) and save up to 50% at over 150 attractions, museums, boat tours, and restaurants. A selection is available under Attractions.

You save at over 150 partner venues - for example up to 50% at museums, up to 28% on harbour and Alster boat tours, and up to 25% at sights such as Miniatur Wunderland. The card does not include full admission; instead you pay a reduced price at the venue.

There are two optional upgrades. The Schlemmergluck upgrade (from €2) offers up to 20% discount at restaurants, cafes, and bars. The Hafenliebe upgrade is a combination ticket with a price advantage, including a one-hour harbour tour and admission to the museum ship Rickmer Rickmers. Both can also be added after purchase.

The Hamburg City Pass includes full admission to over 20 attractions plus a harbour tour and hop-on hop-off bus. The Hamburg CARD gives you free public transport and discounts at over 150 partners rather than full admission. Which card suits you best depends on whether you plan to visit many paid attractions or simply want to get around the city easily.

Via this booking channel, the Hamburg CARD is non-refundable. Please check your start date and chosen option carefully before purchasing. The applicable cancellation conditions can be found in your voucher.

As the card is delivered digitally by email, you can retrieve it at any time from the original email if it is lost. If you have not received your confirmation, please also check your spam folder.